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Local Government and Social Care Ombudsman - Annual Review Letter 2019

16/09/2019 - Local Government and Social Care Ombudsman - Annual Review Letter 2019

The Cabinet received the Local Government and Social Care Ombudsman’s Annual Review letter for 2019. Five new complaints had been lodged with the Ombudsman in 2018/19, down from 16 in the previous year. During 2018/19 the Ombudsman made decisions on three of these complaints, declining to investigate two and upholding one whilst decisions were still pending on two further complaints. The report also detailed how complaints were logged and monitored and the processes in place to ensure that all complaints were addressed and lessons learnt where appropriate.

 

 

            RESOLVED:

 

That the Local Government and Social Care Ombudsman’s Annual Review Letter 2019, attached at Appendix A to the report and the corresponding data tables at Appendices B, C and D to the report, be noted.