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Issue - meetings

Minutes of the Policy Overview Committee held on 18 June 2019

Meeting: 05/09/2019 - Cabinet (Item 43)

43 Minutes of the Policy Overview Committee held on 18 June 2019 pdf icon PDF 349 KB

Summary:

 

To consider the minutes of the meeting of the Policy Overview Committee held on 18 June 2019.

 

Recommendation:

 

That the minutes of the meeting of the Policy Overview Committee on 18 June 2019 be noted.

 

Minutes:

The Cabinet received the minutes of the Policy Overview Committee held on 18 June 2019.

 

It was noted that a Member of the Cabinet Advisory Panel had wished for the Cabinet’s attention to be drawn to the first bullet point of the resolution contained in minute 9 of the Policy Overview Committee minutes (page 101 in the agenda). This related to the need for ‘sign-posting’ on the Council’s web site for customers wishing to claim Universal Credit to be improved. She wondered whether it would be possible for the Cabinet to stipulate a timeframe for this to happen as claiming universal credit correctly was a time sensitive issue and she felt that this action needed to be put in place as soon as possible so that people were not left waiting for longer due to lack of awareness of their entitlement.

 

The Cabinet endorsed this point and asked for the necessary ‘sign-posting’ to be placed on the Council’s web site.

 

            RESOLVED:

 

That the minutes of the Policy Overview Committee held on 18 June 2019 be noted.


Meeting: 02/09/2019 - Cabinet Advisory Panel B (Item 13)

13 Minutes of the Policy Overview Committee held on 18 June 2019 pdf icon PDF 349 KB

Summary:

 

To consider the minutes of the meeting of the Policy Overview Committee held on 18 June 2019.

 

Recommendation:

 

That the minutes of the meeting of the Policy Overview Committee on 18 June 2019 be noted.

 

Minutes:

A Member wished to draw the Cabinet’s attention to the first bullet point of the resolution contained in minute 9 of the Policy Overview Committee minutes of the meeting held on 18 June 2019 (page 101 in the agenda). This related to the need for ‘sign-posting’ on the Council’s web site for customers wishing to claim Universal Credit to be improved. She wondered whether it would be possible for the Cabinet to stipulate a timeframe for this to happen as claiming universal credit correctly was a time sensitive issue and she felt that this action needed to be put in place as soon as possible so that people were not left waiting for longer due to lack of awareness of their entitlement.

 

The Cabinet Advisory Panel noted the minutes of the Policy Overview Committee held on 18 June 2019.